Friday, June 3, 2011

Mobile Customers. Can You Keep Up?

By Michael Scheibach, Executive Editor

Jack Henry recently announced its 350th mobile banking customer. It introduced its mobile banking solution, goDough, in 2007. Fiserv just acquired M-Com to enhance its mobile banking and payments capabilities. Mitek has introduced a mobile ACH enrollment solution. Fifth Third Processing Solutions and 3i Infotech have joined together to introduce a mobile check deposit solution.

Get the picture? Vendors are moving rapidly to meet the growing demand by banks for mobile banking and mobile payments solutions. The race is on to keep up with increasingly mobile bank customers and, even more important, those potential customers looking for a bank that can meet their mobile needs (and demands).

You can't drive somewhere without talking to someone on a cell phone. A growing number of people can't drive to the store without checking their bank account balance. And, coming soon, people won't go shopping without the ability for make a mobile payment.

Citing studies is getting old. But most predict 80-100 million mobile users in the next two or three years. Americans using mobile payments will only be a small percentage of this number, but a rapidly increasing one.

Another, and perhaps more lucrative development, is the rise in corporate mobile banking, which will allow businesses to review and approve payments, as well as to perform basic functions such as checking balances and transferring funds.

Banks are, indeed, going mobile -- every day. Banks are introducing mobile banking apps -- every day.

If you want to keep up on mobile banking, click on Mobile Banking News under the News/Events tab at

And if your bank is not in the news, send your press release to me.

Thursday, June 2, 2011

Grab a Flight to New Orleans for Mobile Banking Summit

By Michael Scheibach, Executive Editor

A new report by comScore, Inc., a leader in measuring the digital world, finds that in the last quarter of 2010, 30 million Americans were using mobile devices to access financial services accounts (bank, credit card or brokerage), an increase of 54 percent from the same period in 2009. According to TowerGroup, more than 53 million Americans will become mobile banking users in the next two years. By 2012, the number of "remote transactors" — customers performing more than 75 percent of their banking via a self-service channel (online banking/ATMs) — will reach almost half of U.S. banking customers.

Mobile banking has arrived. And banks across the country — large and small — have introduced mobile banking, or have mobile banking in their plans.

Whether your bank falls in the first category or the second, the 5th Annual Mobile Banking & Emerging Applications Summit should be on your must-attend calendar. The Summit is being held June 5-7 at the Hilton Riverside Hotel in New Orleans.

Here are some of the things you will hear and learn:

* Lessons learned from banks of all sizes
* The ROI for banks that have deployed mobile services
* Security and risk management
* The right solution and mix of services for your customers

You'll get an update on mobile payments, including where we are with NFC capabilities, P2P payments and even social media-driven payments.

The next phase of mobile financial services will be covered, as well:

* Remote deposit capture
* Corporate mobile banking
* Location-based services
* Mobile financial services beyond the mobile phone
* What mobile financial services will look like in 10 years

First Tennessee Bank, Bank of the West, Suntrust Banks and Sun National Bank are among the speakers. Plus, all the leading players in mobile banking technology and applications will be represented.

For more information, visit the Mobile Banking & Emerging Applications Summit website.